Review policy
Who can write a review
Anyone with a confirmed email address who has bought from the supplier. One review per supplier per person; you can edit yours afterwards from your account. Staff accounts and accounts linked to any supplier cannot write reviews.
What a review should contain
Your own experience of ordering: selection, price, delivery, payment, support, the website and packaging, whether the order arrived and whether you would order again. Reviews must not give medical advice or describe personal use of a product, must not include anyone’s personal information, and must not be written in exchange for payment, discounts or free products.
Moderation
Every review is checked before it is published, with automated checks for spam and duplicates and a person making the decision. We reject reviews that break these rules, not reviews that are negative. A rejected review is not deleted, and the policy reason for the decision is recorded.
Suppliers cannot remove reviews
A supplier can reply publicly to a review and can report one it believes breaks this policy, like any reader. It cannot edit, hide or remove a review, and paying for a plan changes nothing. Reports are decided by our team against this policy alone.
Proof of purchase
Every review needs proof of purchase: an order confirmation, receipt or confirmation email, attached when the review is written. A review written through a store’s own order invitation is the exception, because the store’s order record is the proof. Evidence is seen only by our moderators, is deleted once it has been checked, and is never published. A review is published only when its order has been verified.
How reviews are used
Approved reviews feed the customer rating and the category ratings in the PepFinder Score, with a minimum number of reviews before reviews alone can decide a category. Read the latest on the reviews page.